You can manage your CCleaner subscription via your order confirmation email or the CCleaner app.
1. Your order confirmation email
You get this shortly after you buy a subscription from our website from our payment provider, Cleverbridge.
If you cannot locate the email, please search in your inbox for “Your CCleaner Professional order”.
It contains information about your order, the terms of your subscription, and explains how to stop your subscription from getting renewed automatically.
2. The "Manage Subscription" link in the CCleaner app:
- Go to Options > License key. This screen in the CCleaner app shows information about your subscription and a Manage Subscription button.
- Click the Manage Subscription button to open your web browser and go to your subscription management portal. It contains information about your subscription and gives you the option to update your payment details or stop your subscription from automatically renewing.
3. Use the Subscription Management Portal
- Open the browser and enter the subscription management portal URL.
- In the page that appears, enter the email address that you used and the Cleverbridge reference number that you received when purchasing the CCleaner subscription.
- Click Submit.
How do I find my Cleverbridge reference number?
- In your CCleaner order confirmation email sent from no-reply@cleverbridge.com, you’ll be able to find your reference number in the email subject line or in the body of the email.
How to stop your subscription from automatically renewing and future charges:
If you no longer want your subscription to auto-renew and stop future charges, before your billing date, follow the steps below:
If you need help signing in to your portal, see The "Manage Subscription" link in the CCleaner app: and Use the Subscription Management Portal section within this article.
Your subscription will continue through the end of your already paid period. After that, it will end and you will not be charged again.
If you can't see the Manage Subscription button in the CCleaner app:
You haven't registered your Professional subscription. To register it, please enter your CCleaner Professional subscription details in the CCleaner app by going to Options > About > License Information > Register or Upgrade to Pro.
If you've purchased one of our Professional subscriptions and you've lost your license key, or if you need to reinstall it and you can't find your download link, use our handy license lookup tool.
CCleaner subscription is registered, but you can't see the Manage Subscription button in the CCleaner app:
This is because you don't have an active subscription, or the subscription has already been cacelled. In either case, we won’t automatically renew and no charges will occur. We may simply remind you to resubscribe once you reach the end of your already paid period.
Note: We've put security measures in place to ensure that your subscription portal is only accessible from your registered subscription. If your session on the portal times out, you need to close the webpage and reopen it from within the CCleaner app. You can do this by going to Options > License key > Manage Subscription.
Cancel your CCleaner Android Pro subscription purchased on Google Play Store
To cancel your CCleaner Android Pro subscription, make sure you are signed into the Google account used for the purchase. Then, follow these steps:
- Open the Google Play Store app on your device or log in to https://play.google.com/store.
- Tap Payments and subscriptions.
- Tap Subscriptions, and then select the subscription you want to cancel.
- Tap Cancel Subscription.
The Google Play Store will confirm the cancellation. Your access to the Pro features will stop at the end of the current billing cycle. This prevents future automatic payments.
